Incident Management
The Incident Management (IM viewer) module lets you view, filter, and manage traffic incidents and alerts via a specialised viewer interface.
Activating the IM viewer
Section titled “Activating the IM viewer”The IM viewer is available when this module is enabled for your account. You can switch between the normal viewer (Normal) and the IM viewer (IM) via the configuration panel when both are available.
Alerts panel
Section titled “Alerts panel”The alerts panel on the right shows all available incidents and alerts within the current map view. The map view can be adjusted by turning map layers on or off via the filter panel and by zooming in or out on the map. When you zoom in on a specific incident, eventually only that incident remains in the alerts panel.
Each alert contains:
- Alert text: Description of the incident
- Type: Category of the incident (e.g. accident, congestion, road closure)
- Reliability score: Star rating (0–10 points)
- Location information: Street name and location details
- Created time: When the incident was reported
- Updated time: Last update of the incident status (if edited by a user)
Click an alert to automatically navigate to the location on the map.
Filter panel
Section titled “Filter panel”Use the filter panel below the alerts panel to filter incidents:
Status filters
Section titled “Status filters”- New: Newly reported incidents
- Known: Incidents that are already known
- Ignore: Incidents that are ignored
- In progress: Incidents that are currently being handled
- Done: Completed incidents
- <24 hours: Incidents from the past 24 hours
Sorting
Section titled “Sorting”Choose how the alerts are sorted:
- Newest - Oldest: Newest incidents first
- Oldest - Newest: Oldest incidents first
Display
Section titled “Display”Select the display mode:
- Default: Normal view (best for laptops)
- Wide: View suitable for larger screens
Automatic refresh
Section titled “Automatic refresh”The IM viewer has automatic refresh enabled immediately/automatically if only the IM type is available and not Normal. Otherwise, for automatic refresh you must press the automatic refresh button (circular arrow with A). Incidents are updated automatically without manual action. This ensures you always see the most current information.
Getting started
Section titled “Getting started”- Activate the IM viewer via the viewer type selection
- Check the alerts panel for all available incidents
- Use filters to find specific incidents
- Click an alert to go to the location on the map
- Use the sort and display options to adapt the list to your needs